Parent FAQs
Our Recent FAQS
Helpful answers for
Tender Years families
Is food prepared on site or catered in?
Our meals are freshly prepared on-site following Canada's food guide.
How can I stay updated on my child's day?
Our Educators use an on-site app to communicate with parents throughout the day by providing daily report updates for infants and toddlers such as meals, nap time and washroom routines. All programs use our app to mark your child in and out, activity photos and direct messaging for any questions or concerns etc.
Do you cater to dietary restrictions and allergies?
Yes, our child care is nut free and we do offer halal and vegetarian options.
What are your hours of operation?
Our childcare is open from 6:30am until 6:30pm (Monday-Friday) closed on weekends. We offer full day care to accommodate your schedule.
What days are you closed?
Christmas Day, Boxing Day, New Year's Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day.
How do I enroll my child?
Please join our waitlist and once a spot becomes available you will be contacted to schedule a tour and discuss enrollment options.
What safety measures are in place?
We follow strict safety protocols, including secure entry systems, regular sanitation, staff background checks, and emergency preparedness plans.
Are your staff members qualified?
Yes, all of our staff members are certified in CPR and First Aid, holding early childhood education degrees or certifications.
What is your staff-to-child ratio?
We maintain ratios in accordance with licensing requirements to ensure personalized attention and safety.